Return Policy

REFUND POLICY

We support cyclists with a friendly return policy and try to help you in all the cases.

If you receive a product with damaged packaging from a courier partner, DO NOT ACCEPT the package, so that the liability does not shift to you. We will handle returns and exchanges for all the items that come to you with intact packaging.

Please note all the bicycles purchased from cyclopq.shop are to be assembled at an brand authorized store to avail warranty.

RETURNS & EXCHANGES

In case of

Functioning defect (eg – pump not working), email us within 7 days and get refund/exchange.

Wrong item received, email us within 48 hrs and get a refund/exchange.

Damaged item (missing/broken part), email us within 48 hrs and get a refund/exchange.

Size issue for apparels, email us within 48 hours and get an exchange. If the desired size is not available then get store credit. Size is considered wrong if it does not match the description on the site. Read the size chart carefully before ordering.

Cancellation, you may do so if it is not shipped yet and get store credit.

Shipped Items cannot be returned unless they meet the condition below

Visit Returns & Exchange Portal  to check eligibility. Add photos/video of the issue.

CONDITION

Item sent back must

Have the tags still attached to the product as before

Have original, unripped packaging (the courier bag may be ripped)

Be in resellable condition

Unused, unworn, unwashed

NOT VALID FOR RETURNS/EXCHANGES

Products bought during SALE are not eligible for exchange/returns.

Intimate-use items like cycling shorts, socks

cyclopq.shop products unless damaged or wrong item

Bicycles

Nutrition items

Tires

Trainers

HOW TO PROCESS A RETURN

Visit Returns & Exchange Portal  to check eligibility and submit your requests

All refunds/exchanges/store credit etc will be processed after the item is received by us, If the issue is seen as valid and the product is deemed to be in a resellable condition.

WARRANTY

If you report an issue after 7 days of receiving the item, it will be treated as a warranty issue. Our team will help facilitate genuine warranty cases with our suppliers or help you connect with their official representatives in India for direct resolution of the problem if required. For any dispute with warranty resolution we recommend contacting the brand directly. Our support team can help with the contact details wherever possible.